ELLELAURI RETURN POLICIES
Full price merchandise can be returned for a full refund within 14 days of the delivery date. Merchandise returned past the above timeframe may be returned in exchange for ellelauri credit only.
Sale merchandise CANNOT be returned for a refund, only a credit to ellelauri.com
items cannot be exchanged or returned at any time.
Ellelauri will only accept returns for items that have all tags attached and are not worn, washed or altered in anyway. If merchandise is returned that does not meet our return policy, ellelauri has the right to refuse a refund. We do not accept returns on items purchased at special events or sample sales.
Shipping charges for returned merchandise are non-refundable and the customer is required to pay shipping on any returned orders.
Please send returns to:
ELLELAURI RETURNS 645 Davisville Road, Willow Grove, PA 19090
Include the Return Authorization number (RA#) that you receive from the ellelauri customer support department.
Within 5 days of receiving your order an exchange request must be made for merchandise purchased.
An explanation of the original item and exchanged merchandise (the new color or size) must be stated in an email to firstname.lastname@example.org. Order number must be included in your email. You will receive a confirmation e-mail upon the completion of the exchange process.
Items purchased on ellelauri.com may not be returned to any boutique carrying ellelauri.
Ellelauri ITEMS PURCHASED AT BOUTIQUES
Merchandise purchased at boutiques selling ellelauri items cannot be returned to ellelauri.com. They must be returned to the boutique where they were purchased.
We will process your refund within 14 days of receiving your returned merchandise and an email confirmation will be sent once your return has been processed.
You will receive an order confirmation email within 24 hours once your order has been received and processed. In addition, we will send you an email when your order has shipped that will include the UPS/FedEx/USPS tracking number for your package. Note that it may take up to 48 hours after your order leaves our distribution center for the tracking information to appear in the UPS/FedEx/USPS tracking system.
The following credit cards are accepted by ellelauri.com – Visa, MasterCard, American Express, and Discover.
PROMOTIONAL CODES AND SPECIAL OFFERS
We frequently have promotions and special offers running that can be applied to an order by using a promotional code that is provided. To take advantage of these promotions, the promotional code must be entered in the space provided on the Shopping Bag page. The promotion discount will be applied at checkout.
Sales tax will be added onto all orders based on the shipping address.
An order cannot be changed or canceled once it is submitted. If you have any questions or concerns please contact ellelauri Customer Service at 1-267-282-5578 between 9am-6pm, or email at email@example.com
ellelauri offers gift boxes for an additonal cost of $5
You may choose to be apart our mailing list. ellelauri.com email updates, which include news about new products, events and special promotions. You do not need an account to receive email updates. Simply click the JOIN OUR EMAIL LIST link found at the top of every page. You may modify your email communication preferences or unsubscribe at any time by clicking the unsubscribe link found at the bottom of all email updates sent to you.
ellelauri.com does take telephone orders. It is easy and simple, please call ellelauri Customer Support at 267-282-5578, Monday - Friday between 9AM- 6PM to place a phone order.
PROMOTIONS & SPECIAL OFFERS
To receive special offers, notified about sales or exciting new products, and promotions join the ellelauri.com mailing list. Click the Join Our Mailing List link found at the top right hand corner of every page.